Live Chat Software on Dick Tracy’s Wrist

The moment of reckoning has finally arrived and Dick Tracy’s futuristic gizmo has begun to tick in three dimensions. As many cell phone users in both developed and developing countries get ready to graduate from 3G to 4G and points beyond, live support service on cell phones is fast emerging as a standard communication matrix between online customers and those who deliver live support service on their websites. By accessing the mobile versions of their favorite Internet commerce websites, online customers and website visitors are now able to browse through a bewildering array of products and services thanks in part to improved mobile bandwidth and clarity in handset displays. Moreover, many of these e-commerce portals and websites offer customer support service to their customer communities through dedicated live chat software applications that have mobile capability. If you have already developed a mobile version of your website but haven’t implemented a live support protocol, the time to seriously consider this possibility as an Internet entrepreneur has finally arrived because live customer engagement is a known prerequisite to successful sales closure.

Live Chat Software that Works in both Directions

Premium quality dedicated live chat applications that are mobile-enabled tend to work in two distinct ways. They make it possible for customers to engage in live chat directly from their mobile handsets. The chat user interface which pops up when a chat icon is clicked is configured specifically to work on cell phones thus establishing a real time connection between chat operators and customers. There are several studies from ComScore and Forester which have established a tangible connection between live chat service on e-commerce websites and the attendant ROI. Much of this chat traffic originates from customers with cell phones in their hands happily chatting away from airport terminals, aircraft awaiting take off on tarmacs and even doctor’s offices. You deserve a piece of this action too as the owner of an online company with a loyal customer base which you wish to sustain and preserve. fmwhatsapp

The second area of functionality relates to the actual delivery of live support service from a cell phone. It is now possible for your chat operators to respond to chat requests directly from their cell phones. An Internet-enabled cell phone is all your live chat agents need to respond to your customers’ chat queries. Apps developed by live chat service companies for this purpose possess the same level of functionality as the application when it is activated from a desktop. For instance, your chat operators can transfer chats, handle multiple chats simultaneously and even generate chat transcripts all from the comfort of their palm. If you are a very small business and often find that you personally need to deliver chat service to your customers while you are away from your home or office, a live chat software application that is mobile-enabled is a true blessing for you.